www.cokoladnicaljubljana.si is an online portal managed by COCOA d.o.o., hereinafter referred to as the provider. The online portal is established and operates in accordance with and on the basis of the Consumer Protection Act (ZVPot-UPB2, UL RS 98/04 et seq.), the Personal Data Protection Act (ZVOP-1-UPB 1, UL RS 94/07 et seq.) and the Electronic Communications Act (ZEKom-1, UL RS 109/2012). These business terms and conditions (hereinafter “terms”) determine the operation of the online portal, the store, the rights of the user and the business relationship between the owner of the online store and the user.
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INFORMATION ABOUT THE COMPANY:
COCOA d.o.o.
Jurčičev trg 2 1000 Ljubljana
VAT ID: SI 49368109
TRR: SI56 0510 0801 5719 133
Registration number: 7219024000
Phone number: 031/729-572
The general terms and conditions deal with the operation of the Čokoladnica Ljubljana online store, user rights and the business relationship between the provider and the customer. For the purpose of these conditions, the user represents every visitor to the website www.cokoladnicaljubljana.si and everyone who makes a purchase on this website. The user is bound by the conditions valid at the time of purchase (submission of orders via e-mail: info@cokoladnica-lj.si). When placing an order, the user is specifically warned about the terms and conditions and confirms his familiarity with them by placing the order. The conditions are also available at the provider’s headquarters.
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USER TERMS
By using the online store cokoladnicaljubljana.si, the user agrees that he is familiar with the general business terms and conditions and fully agrees with them. By placing an order in any form, it is considered that you fully accept the general terms and conditions of business.
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PROVIDER INFORMATION
The company undertakes to provide the user with the following information before being bound by the contract or offer:
1. information about the company (name and registered office of the company, registration number),
2. contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
3.essential features of the items (including after-sales services and guarantees) and shelf life
4. Availability of items (every item offered on the website should be available within a reasonable time),
5. terms of delivery of articles (and method, place and deadline of delivery),
6. prices, which must be clearly and unequivocally determined and must clearly show whether they already contain taxes and transport costs and other duties,
7. method of payment and delivery or fulfillment,
8. time validity of the offer, 9. the deadline in which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43 of the ZVPot, this is explicitly notified), 10. explanation of the complaint procedure, including all information about the contact person or user contact service.
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PURCHASE PROCEDURE
The order in the online store cokoladnicaljubljana.si is submitted via a form. When ordering, in addition to specifying the name, surname, place of delivery, the buyer must also specify the e-mail address and telephone number, which are necessary for communication and monitoring of the status of the order, as well as subsequent delivery.
Process:
Selection of articles: in the online store, you first select the desired articles and the quantity of articles. Before clicking the button to complete the order, you still have the option to check the information about the item, change the quantity of the item and delete the item.
Acceptance of the order: after placing the order, the buyer receives a notification by e-mail that the order has been accepted.
Order confirmed: if the buyer does not cancel the order (the order can be canceled until the delivery of the shipment), the order goes into further processing, when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider can call the customer on his contact phone number to check the data or ensure the accuracy of the delivery. When delivering goods that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery by the provider’s supplier and the time in which the provider’s supplier can deliver the goods to the provider. Via e-mail, the provider informs the buyer about up-to-date information regarding the delivery of goods. If the delivery time is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any funds already paid to the buyer, and deliver the other items from the order at the buyer’s choice, or cancel the entire order. The provider does not assume any responsibility for damage caused by longer delivery times or non-delivery of goods that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery by the provider’s supplier and the time in which the provider’s supplier can deliver goods to the provider. Via e-mail, the provider informs the buyer about up-to-date information regarding the delivery of goods. If the delivery time is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any money already paid to the buyer.
The rest of the items from the order, at the buyer’s choice, either delivered or canceled the entire order. The provider does not assume any responsibility for damage caused by longer delivery times or non-delivery of goods that the provider does not have in stock in its own warehouse. If there is no order confirmation, please send an e-mail to info@cokoladnica-lj.si or call 031 729-572.
Shipment of goods: The provider prepares the goods within the agreed period, sends them and informs the buyer about this by e-mail. In the aforementioned e-mail, the provider also informs the buyer about the return policy, where to contact in the event of a delivery delay, and where to contact in the event of a complaint. The customer will receive the purchase invoice together with the ordered products.
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PERSONAL COLLECTION OF PRODUCTS
Personal purchase or collection of products is possible from Monday to Sunday between 9:00 a.m. and 7:00 p.m., also during holidays, at the branch at Mestne trg 11. In this case, delivery costs are waived. It is possible to pay in cash and with most accepted cards.
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OFFER AND PRICES VAT
payers must state their tax number when ordering. All prices in the online store www.cokoladnicaljubljana.si are listed in EUR and include the prescribed VAT. A purchase can be made with or without the use of a user account. When purchasing with a user account, personal data is entered automatically. In the user account, the customer can change his personal data and password at any time. It can also track order status and review previous orders.
The provider makes every effort to ensure that the information on the website is up-to-date and correct, but it may still happen that the availability, product features and price information are incorrect. In this case or in the event that the price of the item changes during the processing of the order, the provider will notify the user of the changes and allow him to withdraw from the purchase or offered an alternative.
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PAYMENT METHODS:
In the Čokoladnice Ljubljana online store, the provider offers the following payment methods:
- With cash on delivery, where the provider sends the package via a delivery service with the redemption value;
- By credit or payment card (Mastercard, BA Maestro, Visa) via Bankart;
- At the collection point of Čokoladnica Ljubljana (Mestni trg 11, Lj.) it is possible to pay in cash or with payment cards (Mastercard, Visa, Diners Club, BA Maestro).
- Payment via Paypal
With cash upon collection
If the user wants the provider to deliver the ordered goods to his home, workplace or any other address in Slovenia and decides to pay upon collection, he chooses cash on delivery for shipping. Therefore, the user must be present at the time of collection and have enough cash to pay the purchase price. If, based on the notice left by the local postman, the user collects the shipment at the local post office, it is also possible to pay with payment cards. The cost of Pošta Slovenije will be charged to you separately.
Bank transfer – according to the proforma invoice
The user can pay for the ordered goods at any bank, Pošta Slovenije or through electronic banking by transfer to our transaction account no. SI56 0510 0801 5719 133, opened at A banka d.d. Payment is made on the basis of the received e-mail or according to the proforma invoice after the user submits the order. The delivery period begins on the day of receipt of funds to our account. When the provider has received the payment, the user will be notified about this at the “order confirmation” e-mail address. In order to prepare the package faster, the user can inform the provider about the completed payment at info@cokoladnica-lj.si. The provider will ship the ordered items after successful payment to TRR. If within 72 hours of the issued e-mail “provisional invoice” the provider does not receive a confirmation of payment, the purchase will be rejected. The provider requests that the user wait to make the payment until he receives a confirmation message, as the provider cannot guarantee that the goods paid for will be delivered within the desired time frame. The provider will inform the user about this. The user will receive an invoice for the purchased items upon receipt. The invoice contains a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract. The user is obliged to check the correctness of the data before submitting the order. The provider will not take into account objections made later regarding the correctness of the issued invoices.
Payment via PayPal
The buyer follows the standard PayPal payment process. When the company registers the payment on its PayPal account, it ensures that the shipment is delivered via Post Slovenia within 1-3 working days to the address entered by the buyer during the order.
Payment by VISA / MASTERCARD / DINERS CLUB credit card
The buyer follows the standard credit card payment process. After the payment has been made, the company ensures that the shipment is delivered via Pošta Slovenija within 1-3 working days to the address entered by the buyer during the order.
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RIGHT TO WITHDRAW THE PURCHASE, RETURN OF GOODS
The consumer has the right to notify the company in writing of withdrawal from the contract within 15 days, to the contact address: info@cokoladnica-lj.si. The consumer must then return the goods to the company within thirty days of the written notification of the consumer’s withdrawal from the purchase, bearing the direct costs of the return. Products must be unused and undamaged. A copy of the order must be attached. Return costs are borne by the buyer. The provider returns the entire purchase price (purchase price with delivery costs) as soon as possible, but at the latest within thirty days after receiving the consumer’s notice of withdrawal from the purchase.
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WARRANTY
Products in the online store are subject to warranty conditions in accordance with Slovenian legislation.
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RECLAMATION
The buyer can complain about the goods within eight (8) days of purchase, if the goods do not have the characteristics that the seller has expressly promised, if the seller has sent the wrong products, products in the wrong quantity or color, or if the products deviate in any other way from the buyer’s order. In this case, the buyer can request an immediate replacement for a single, flawless product, or within the statutory period and under the conditions for claiming a claim due to a material defect. The received goods must be returned undamaged and in the same quantity, in the original packaging with all labels and without signs of use!
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DELIVERY
The supplier must deliver the goods within the promised time. Delivery for the Čokoladnica Ljubljana online store is carried out by Pošta Slovenije.
The package will also include an invoice. If the product is in stock, most shipments will be delivered the next day, but within three working days at the latest.
Due to unforeseen reasons, it may happen that the buyer will not get the product within the promised time.
We will inform the buyer about this by phone or to his e-mail address. Pošta Slovenije delivers packages every weekday from 8 a.m. to 4 p.m.
For delivery, the buyer can specify another address (work, friends, relatives) if he is not at home at that time.
Orders received on Friday after 12 noon and orders received on Saturdays, Sundays and holidays will be processed by the provider on the first following working day.
In the event that the provider is unable to deliver the product for certain reasons, the buyer will be notified of this at the email address or telephone number indicated on the order.
If the package is damaged upon collection, the buyer should refuse the collection and request a record from the delivery person. The buyer should immediately inform the provider about the rejection of the package due to external damage.
Delivery options and prices:
Posta Slovenije, delivery – The price is calculated in the order form and already includes VAT. The cost of delivery in Slovenia is EUR 3.90
The cost of delivery is free in the case of ordered goods worth more than €18 or for individual items, if this is also explicitly stated next to the individual item.
During time-limited promotions or campaigns, the minimum amount for free shipping can be changed for the duration of the campaign. In case of exchange or return of items, the provider does not refund shipping costs, unless otherwise agreed.
The user, who does not collect the goods at the first shipment, is obliged to pay the entire purchase price and delivery costs to the provider’s transaction account in the event of a re-shipment carried out at his request.
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RIGHT TO PRIVACY
The provider undertakes to permanently protect all personal data in accordance with the Data Protection Act (Official Gazette RS No. 86/2004) and the Insurance Act. All data obtained through the Čokoladnica Ljubljana website will be used exclusively for sending informational material, offers, invoices and other necessary communications.
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COOKIES
Cookies are small text files that most websites store on users’ devices that they use to access the Internet. Their storage is under the full control of the user, as he can limit or disable the storage of cookies in the browser he uses. Cookies perform many functions – they enable the tracking of website visits, enable various campaigns and discounts, and cookies also store information about whether the user is, for example, subscriber to online news or entitled to certain discounts or benefits.
Cookies are used by most websites as they provide a convenient way to maintain fresh and relevant content that is in line with the interests and preferences of web users. On the basis of statistical data on website visits, which are also made possible by cookies, website operators can evaluate the effectiveness of the design of their websites, as well as the appropriateness of the type and number of advertisements they offer to users on their websites.
Cookies perform many functions – they enable tracking of website visits, enable various campaigns and discounts, and cookies also store information about whether you are a subscriber to our online news or are entitled to certain discounts or benefits. Consent to the installation of cookies is not required for essential cookies. These enable the website to function normally.
Cookies also store information about whether you are a subscriber to our online news or are entitled to certain discounts or benefits. Consent to the installation of cookies is not required for essential cookies. These enable the website to function normally. Through these cookies, the basic use of the website, as well as the secure placing of an order and payment, is enabled. Without these cookies, the page does not work normally or does not work at all, so they are installed even when you refuse the installation of cookies. The user can opt out of cookies at any time.
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COMMUNICATION
Advertising electronic messages must be clearly and unambiguously marked as advertising messages, and the sender must be clearly visible. The user’s wish not to receive advertising messages must be unconditionally taken into account.
Advertising emails will contain the following components:
– they will be clearly and unequivocally marked as advertising messages,
– the sender will be clearly visible,
– various campaigns, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
– the method of unsubscribing from receiving advertising messages will be clearly presented,
– the provider will expressly respect the user’s wish not to receive advertising messages
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PROTECTION OF PERSONAL DATA
The provider undertakes to permanently protect all personal data of the user in accordance with ZVOP-1.
In accordance with the applicable Personal Data Protection Act, the provider stores the following user data:
- first and last name,
- e-mail address,
- contact phone number,
- primary address and delivery addresses,
- country of residence,
- time and date of registration and
- archive of communication with the provider.
The provider undertakes that any personal data obtained through the website www.etnobotanika.eu will remain entirely the property of the provider and will serve exclusively for the needs of the execution and delivery of the order, unless the user of the website has specifically agreed to some other form of use of the provided data .
Under no circumstances will the user’s data be handed over to unauthorized persons. After completing the order, only data related to the individual order is stored, which can only be accessed by knowing the account number and the order number.
The user himself is also responsible for the protection of personal data, namely by ensuring the security of his e-mail address, username and password, as well as the appropriate software (antivirus) protection of his computer.
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INTELLECTUAL PROPERTY AND COPYRIGHT
All materials on the website www.cokoladnicaljubljana.si are the exclusive property of the provider, their reproduction, reproduction, processing, use in any medium and in any form and/or distribution is prohibited without the express consent of the provider. Čokoladnica Ljubljana and Premium Chocolaterie Ljubljana are trademarks of the provider, which are registered as intellectual property. Any unauthorized use of the provider’s intellectual property rights in violation of the law and without permission will be sanctioned within the scope of legal capabilities.
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LIMITATION OF LIABILITY
The provider makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider is unable to correct the information on the web pages. In such a case, the user will be informed about the changes and will be able to withdraw from the contract or exchange the ordered item.
The provider has the option of withdrawing from the contract only if an obvious error is found (Article 46 of the OZ). An obvious error is a mistake in the essential properties of the item and all mistakes which are considered decisive according to the customs of the trade or according to the intention of the customers and which the provider would not have confirmed or concluded a contract with if he had been aware of them.
This also includes obvious pricing errors. In the event of technical problems on the website, the provider reserves the right to cancel the placed orders that were affected by the technical error, and the provider is not liable for any reimbursement of any potential damage in relation to the user. In case of order cancellation, the user will be notified as soon as possible and you will be informed of further steps.
The provider is also not responsible for damage that may occur to the user’s hardware, software or other equipment due to the use of the website. The user must ensure adequate equipment protection (antivirus, etc.) before accessing and using the website.
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VALIDITY, COMPLAINTS AND DISPUTES
The invalidity of any provision of these terms and conditions, regardless of the reason for the invalidity, shall not result in the invalidity of these terms and conditions in their entirety. In such event, the invalid provision shall be deemed unenforced, while these Terms shall continue in effect, without the invalid provision.
In the event that the provisions of these conditions conflict with the provisions of the individual contract between the user and the provider, the provisions of the individual contract shall apply.
The provider will endeavor to resolve all disputes with the user peacefully and in the spirit of mutual cooperation, but in the event that this is not possible, the court in Ljubljana has actual jurisdiction over disputes. The user can send his opinion, complaints, claims or questions to info@cokoladnica-lj.si. The laws of the Republic of Slovenia and the Slovenian language are used to interpret the provisions of these terms and conditions.
With this Privacy Policy, COCOA d.o.o. (hereinafter “COCOA”) determines the rights and obligations of website users (hereinafter “user”), where it is important that COCOA respects and protects all acquired personal data of users in accordance with applicable legislation and undertakes that all personal data obtained through or using the website, carefully protected and used exclusively for the purpose for which it was provided. The term “user” refers to both female and male users.
This Privacy Policy is part of the Terms of Use, which are available at www.cokoladnicaljubljana.si/en/terms-of-business:/.
COCOA reserves the right to change the Privacy Policy at any time, without prior notice. The user is bound by this Privacy Policy and the Personal Data Protection Act, which is valid at the time of visiting or using the website.
By each time accessing the website or using the website, the user consents or allows COCOA to collect, manage, maintain, control or otherwise process personal data relating to him, in accordance with this Privacy Policy, the Terms of Use and the applicable Law on Protection personal data. Data relating to the user includes, among other things, data that COCOA obtains in connection with the user’s access to the website and/or data that the user himself provides to COCOA.
The user agrees that COCOA may forward the collected data to business partners, server maintainers, external providers of electronic message forwarding and other capital-related companies and/or third parties who, in accordance with applicable regulations, have a basis for obtaining, processing, forwarding or storing personal data in these regulations, the user’s personal consent or in a contractual relationship. Some of these contractual partners and associated persons may be based outside the user’s country of residence and by visiting the website the user agrees to the transfer of data to and to these persons. The user assumes sole responsibility for the authenticity of personal data and contact information, and is also responsible for the security of access to his personal data.
The user can revoke the permission to process personal data at any time. At the same time, the user confirms that he was aware of the fact that he has the right to view, copy, copy, supplement, correct, block and delete personal data relating to him (in accordance with the applicable Personal Data Protection Act) – unless this right is limited by applicable regulations. In this case, COCOA will do everything necessary to fulfill this request immediately. If the user has any questions regarding this Privacy Policy, they can contact info@cokoladnica-lj.si. Whenever the user accesses the website, general, non-personal data (users of the web search engine, number of visits, average time spent on the website, pages visited) is automatically recorded.
This information is used by COCOA to improve content and usability, and this information is not subject to further processing and is not forwarded to third parties. Since COCOA’s website uses and links to certain links to other, external websites (hereinafter referred to as “external websites”) that are not directly linked to the company, COCOA does not assume any responsibility for the protection of data on external websites and advises the user, to read the Privacy Policies on external sites. COCOA is not responsible for any damage resulting from the use of external sites or the purchase of goods through external sites, in case of any reports or claims from this title, the user should contact the operator of the external sites directly.